Ascend Support

Need help using Ascend? Check out the list of FAQs for students and mentees as well as advocates below.

Student FAQs


How do I login to Ascend?

Once your school or mentoring organization signs up with Ascend, you will receive an access code to log in. Once you log in with this access code, you will create a password and enter your email into your profile for future logins.


I forgot my password.

If you forget your password, click “forgot your password” and enter your email address.  An email message will be sent to you. Click on the link in the email and follow the instructions to create a new password and set up your profile.


What is the RIASEC and why should I take it?

The RIASEC is a personality and interest assessment that identifies your strengths and interests. This information can help you learn more about yourself and identify potential career paths you may be interested in. It can be found under Pathway.


What do my RIASEC profile results mean? 

Your profile results can help you identify categories of careers that may play to your strengths and interests. You likely have strengths and interests in multiple categories, and you should explore career options for all of these categories.


I took the RIASEC and now know my strengths and interests, now what?

Click the “Explore Career Path”  button underneath your results, then click on the link for your top result. On the page that follows, you can add up to three interest codes to narrow your career search. We recommend selecting two at a time at most.


What should I do with this career information?

When you have found careers that interest you, scroll through the career summary report for each of those careers to learn more about what skills and educational backgrounds are required. 


How do I set goals?

Click on the “Goals and Rewards” section of your dashboard or the menu. Click “Add Goal” and enter the name of your goal, and follow the goal flow. Make sure to keep your SMART (specific, measurable, attainable, relevant, and time-based). Examples of goals set by real students include: get a B+ in calculus this quarter, decrease my running sprint time by 30 seconds, or volunteer 50 hours this semester. More examples of goals can be found here.


What kind of goals can I set?

You can set academic goals, goals to develop healthy habits, athletic goals, volunteering goals, and more. If there is something you want to achieve, you can set a goal for it! We recommend setting goals that can be achieved within a quarter or semester, depending upon your school schedule. For tips on how to set goals, see our blog post on How to Set SMART goals.


What is an advocate?

An Advocate is someone who can support you in achieving your goal. They can be a parent or guardian, another family member, coach, counselor, teacher, or mentor. Choose advocates who can support you in achieving your goal. For example, do you have a goal to improve your math grade and an aunt with a talent for crunching numbers? Ask her to share her knowledge and skills to help you succeed.


How do I add an advocate?

Visit “Support Team” through your dashboard or the menu, and fill out the form to add a new advocate. Be sure to let them know why you want them to be your advocate and how they can help you.


Didn’t find what you need here? Fill out the form at the bottom of the page and we’ll get back to you as soon as possible.

Advocate FAQs


What is Ascend?

Ascend is goal setting software for middle and high school students, college students, and mentoring program participants. Through Ascend, students and mentees work with family members, teachers, counselors, coaches, and other mentors to set, track, and achieve their goals. 


What kind of goals can students and mentees set?

Students and mentees can set goals to improve academics, develop healthy habits, reach athletic achievements, learn new skills, and more.


What does it mean to be an Advocate?

An advocate can be a family member, teacher, coach, counselor, or another mentor that is committed to support and encourage the student or mentee to improve their academic performance and personal outcomes. Advocates might help the student or mentee with their work or simply serve as accountability partners as they work toward their goal.


Can my student or mentee approve anyone to become an Advocate?

Students and mentees can invite anyone to be an advocate, but parents and legal guardians of minors can reject connections if need be.


I have received a request to become an advocate. What do I do?

Follow the login instructions to create your Ascend account and accept the invitation.


I see that students and mentees can be rewarded for achieving their goals. Tell me more.

We understand that not everyone is intrinsically motivated to do well in all areas of their lives. By offering a reward for achieving a goal, students and mentees are incentivized and motivated to focus on the work required to meet that goal. Students and mentees work with their advocates to establish appropriate rewards and standards for goal achievement and can be as simple as a celebratory movie night with mom or a friend. School leaders and mentoring organizations can also offer rewards for classroom or organizational goal achievement. The ultimate goal is to create paths of positive communication, support, and collaboration between students and mentees and their advocates.


How do advocates communicate with students about goals?

Advocates can communicate with students via the Ascend system or through face-to-face conversation. We recommend documenting important goal-related conversations in the software, much like meeting notes would be recorded in a professional environment.


How often are advocates expected to work with their mentee(s) through Ascend? 

How often mentees and advocates interact depends upon mentee needs, the goal they have set, and the role of the advocate. If a student has set an academic goal and uploads homework assignments as proof of completion, sending a simple note of “congratulations” or “nice work” provides real-time feedback that is important for students to receive in order to continue to succeed. If tutoring or study help is needed, more interaction may be required on the part of the advocate.

Didn’t find what you need here? Fill out the form at the bottom of the page and we’ll get back to you as soon as possible.

Contact Us for Support