Support & FAQs

Need help using Ascend? Check out the list of FAQs below to get the support you need as a student, advocate, or an administrator.

Student FAQs

How do I login to Ascend?

Once your school or mentoring organization signs up with Ascend, you will receive an access code to log in. To register, visit, select “Click here if you have an access code,” enter your access code, and follow the instructions to create an account.


I’m having trouble logging in. What should I do?

Make sure you entered the access code accurately. Capitalization matters. Also, make sure you spelled your email address and password correctly.


I forgot my password.

If you forget your password, click “forgot your password” and enter your email address.  An email message will be sent to you. Click on the link in the email and follow the instructions to create a new password and set up your profile.


I already created an account, but I’m having trouble logging in.

Try clearing your cache and then log in again.


How do I set goals?

This video explains how to set a goal in Ascend, and this video explains how to manage your goal. Click on the “Goals and Rewards” section of your dashboard or the menu. Click “Add Goal” and enter the name of your goal, and follow the goal flow. Make sure to keep your SMART (specific, measurable, attainable, relevant, and time-based). Examples of goals set by real students include: get a B+ in calculus this quarter, decrease my running sprint time by 30 seconds, or volunteer 50 hours this semester. Need more tips? Check out our Goal-setting 101 video.


What kind of goals can I set?

You can set academic goals, goals to develop healthy habits, athletic goals, volunteering goals, college and career preparation goals, financial savings goals, and more. If there is something you want to achieve, you can set a goal for it! We recommend setting goals that can be achieved within a quarter or semester, depending upon your school schedule. For tips on how to set goals, see our blog post on How to Set SMART goals.


What is an advocate?

An Advocate is someone who can support you in achieving your goal. Advocates can be a parent or guardian, another family member, a coach, a counselor, a teacher, or a mentor. Choose advocates who can support you in achieving your goal. For example, do you have a goal to improve your math grade and an aunt with a talent for crunching numbers? Ask her to share her knowledge and skills to help you succeed.


How do I add an advocate?

Visit “Support Team” through your dashboard or the menu, and fill out the form to add a new advocate. Your advocate will receive an email with instructions on how to register for the platform and support you with your goals.


What is the RIASEC and why should I take it?

The RIASEC is a personality and interest assessment that identifies your strengths and interests. This information can help you learn more about yourself and identify potential career paths you may be interested in. It can be found under Pathway.


What do my RIASEC profile results mean? 

Your profile results can help you identify categories of careers that may play to your strengths and interests. You likely have strengths and interests in multiple categories. Ascend shows you your top two.


I took the RIASEC and now know my strengths and interests, now what?

Click the “Explore Career Path”  button underneath your results, then click on the link for your top result. On the page that follows, you can add up to three interest codes to narrow your career search. We recommend selecting two at a time at most.


What should I do with this career information?

When you have found careers that interest you, scroll through the career summary report for each of those careers to learn more about what skills and educational backgrounds are required. 

Advocate FAQs - Parents, Mentors, Teachers, Coaches, and Counselors

What is Ascend?

Ascend is goal setting software for teens and young adults. Through Ascend, students and mentees work with family members, teachers, counselors, coaches, and other mentors to set, track, and achieve their goals. Ascend is purchased by schools, mentoring organizations, and youth programs to track and manage youth goal setting. You can watch this brief video to learn more.


I have received a request to become an advocate. What do I do?

In the email, click the link to set up an account. Follow the login instructions to create your Ascend account and accept the invitation. Check out this video to learn more.


I already created an account, but I’m having trouble logging in.

Try clearing your cache and then log in again.


What kind of goals can students set?

Students and their advocates can set goals to improve academics, develop healthy habits, reach athletic achievements, learn new skills, save money, prepare for college or their career, and more. To learn more about goal-setting best practices, check out Goal-setting 101.


What does it mean to be an Advocate?

An advocate can be a family member, teacher, coach, counselor, or another mentor that is committed to supporting and encouraging a student in the improvement of their academic performance and personal outcomes. Advocates might help youth master a skill or serve as accountability partners as they work toward their goal.


Can my student approve anyone to become an Advocate?

Youth can invite anyone to be an advocate, but parents and legal guardians of minors can reject connections if need be.


I see that students can be rewarded for achieving their goals. Tell me more.

We understand that not everyone is intrinsically motivated to do well in all areas of their lives. By offering a reward for achieving a goal, students are incentivized and motivated to focus on the work required to meet that goal. Students work with their advocates to establish appropriate rewards and standards for goal achievement and can be as simple as a celebratory movie night with mom or a friend. School leaders and mentoring organizations can also offer rewards for classroom or organizational goal achievement. The ultimate goal is to create paths of positive communication, support, and collaboration between students and mentees and their advocates.


How do advocates communicate with students about goals?

Advocates can communicate with students via the Ascend system or through face-to-face conversation. We recommend documenting important goal-related conversations under the “Updates” tab in each goal, much like meeting notes would be recorded in a professional environment. 


How often are advocates expected to work with their students through Ascend? 

How often mentees and advocates interact depends upon student needs, the goal(s) they have set, and the role of the advocate. If a student has set an academic goal and uploads homework assignments as proof of completion, sending a simple note of “congratulations” or “nice work” provides real-time feedback that is important for students to receive in order to continue to succeed. If tutoring or study help is needed, more interaction may be required on the part of the advocate. This is typically determined by the youth organization sponsoring Ascend, program managers, or family members.

Administrator FAQs

How do I login to the Ascend administrative portal?

Visit to log in to your administrative account.


I forgot my password.

If you forget your password, click “forgot your password” and enter your email address.  An email message will be sent to you. Click on the link in the email and follow the instructions to create a new password and set up your profile.


What are user groups?

User groups are the groups of students you will create for reporting and sending broadcasts. You can create as many user groups as needed for your program. Check out this video to learn how to add a new user group in the administrative portal. Once a student has access to the platform, you can add or remove them from user groups. Watch this video to learn how.


What is an access code?

Access codes provide users with access to the Ascend portal. They determine how students will receive challenges and how administrators can view student data. Check out this video to learn more about what access codes are and how to create them in the administrative portal.


What are Templates and why should I create one?

Templates are a great place to create and save challenges that you may want to rebroadcast at a later time. Check out this video to learn how to build a new challenge template.


What is a Broadcast?

A broadcast is how challenges are sent out to a User Group. You can use an existing challenge template to send out a broadcast, or you can create a new challenge in the broadcast form. This video explains how to create a broadcast.


How do I send a Broadcast to a User Group?

Click on Broadcasts in the menu on the left side of the screen. After selecting your challenge template or creating a new broadcast, click the “Active” box at the bottom of the screen to make the broadcast active. Within your broadcast, select the User Groups tab and select the User Groups you would like to receive that broadcast. When you hit “Save,” the broadcast will be live.


How do see results from the Challenges I send to students?

Click on “Data & Insights” on the menu on the left side of the screen. Choose the “Challenges Overview” tab. You can view data for all challenges or sort data by challenges or by user group.

Didn’t find what you were looking for? Fill out the form below to contact us for support.

Contact Us for Support